Data Export, Migration & Support FAQ

Q: How do I export my data?

You can export your data any time, with no fees and no lock-in — your records are yours, whether you're pulling a backup for your own files or evaluating your options.

Q: How does migration from Brittco work?

We move you over in stages, on purpose. Migration is staged so your EVV and billing never skip a beat — you keep operating while we bring your data across, rather than flipping a switch and hoping. That includes your client records; for example, you can pull client details straight from an ISP PDF. See Importing a client from an ISP PDF. For a side-by-side of the two platforms, see Enmantle vs Brittco.

Q: How do I get support?

Email support@enmantle.com any time. During onboarding you also get a dedicated support contact — a real person who knows your account and your migration, so you're not starting from scratch on every question.

Q: How does pricing work?

Pricing is tier-based and scales with your agency — the number of clients, staff, and locations you run. Every core module is included, and migration is included too, so there's no surprise add-on list. Because the right tier depends on your size, pricing is set in a demo rather than posted on the site. Book one at cal.com/enmantle/demo, or read how Enmantle pricing works.

Q: Is Enmantle approved for Ohio EVV?

Yes. Enmantle is a DODD-approved alternate EVV vendor, so your electronic visit verification runs through Enmantle and reports where it needs to. Background on Sandata and alternate vendors: Ohio DODD EVV, in plain English.

The questions agencies ask most, answered plainly. If yours isn't here, email us — we'd rather you ask than wonder.

How do I export my data?

You can export your data any time, with no fees and no lock-in — your records are yours, whether you're pulling a backup for your own files or evaluating your options.

How long do you keep our data, and what happens when we leave?

We retain your records according to your regulatory obligations — EVV and care records are typically kept multi-year. If you leave Enmantle, we provide a full export of your data on request, then delete your agency's data, subject to those same retention obligations. See our security page and privacy practices for more detail.

How does migration from Brittco work?

We move you over in stages, on purpose. Migration is staged so your EVV and billing never skip a beat — you keep operating while we bring your data across, rather than flipping a switch and hoping. That includes your client records; for example, you can pull client details straight from an ISP PDF. See Importing a client from an ISP PDF. For a side-by-side of the two platforms, see Enmantle vs Brittco.

Can we migrate from AxisCare, HHAeXchange, or spreadsheets, not just Brittco?

Yes — the import path isn't Brittco-specific. The import wizard brings in locations, users, clients, and certifications in that order from Excel or CSV files, Ohio clients can also be pulled straight from an ISP PDF, and larger or recurring loads can use write-only API tokens. Migration is staged with a parallel run alongside your current system, typically 2–4 weeks, so nothing drops. See Enmantle vs AxisCare or Enmantle vs HHAeXchange for a side-by-side, and Importing your agency's data for the wizard.

How do I get support?

Email support@enmantle.com any time. During onboarding you also get a dedicated support contact — a real person who knows your account and your migration, so you're not starting from scratch on every question.

What are your support hours?

Support is available Monday–Friday, 8 a.m.–6 p.m. Eastern, with a reply within one business day. Email support@enmantle.com, call (567) 322-9957, or use Help & Support inside the product — see Getting help in the app. Submitting through the app sends you a confirmation email, which is your record of the request.

How do I reset my passkey or get back into my account?

For a passkey that stops working, sign in with your password and re-enable Biometric Login from Settings (Add Another Device registers the new one) — see Signing in with a passkey. If you can't sign in at all, there's no self-service reset: your agency admin creates and manages every account, with no self-signup, so contact your admin or email support. See Logging in and setting up your profile.

How does pricing work?

Pricing is tier-based and scales with your agency — the number of clients, staff, and locations you run. Every core module is included, and migration is included too, so there's no surprise add-on list. Because the right tier depends on your size, pricing is set in a demo rather than posted on the site. Book one at cal.com/enmantle/demo, or read how Enmantle pricing works.

Is there a minimum agency size?

There's no published minimum. Pricing is quoted per agency and scales with your clients, staff, and locations, with every core module and migration included at every tier — so ask about your specific case in the demo. Book a demo or see how pricing works.

Is Enmantle approved for Ohio EVV?

Yes. Enmantle is a DODD-approved alternate EVV vendor, so your electronic visit verification runs through Enmantle and reports where it needs to. Background on Sandata and alternate vendors: Ohio DODD EVV, in plain English.

What do I do when an EVV claim is denied?

Start with the EVV Status dashboard's EVV denials section, which lists DENIED claims carrying an EVV-related eMBS reason code (66, 70, or 71) alongside the visit's current status. The same dashboard flags Not verified but billed rows, Units mismatches, and Post-lock de-verifications before they turn into denials. See Reading the EVV Status & Compliance dashboard, confirm the client passes EVV readiness, and read Ohio DODD EVV, in plain English for background.

Is Enmantle HIPAA compliant and do you sign a BAA?

Enmantle is built to support HIPAA obligations — encryption in transit and at rest, role-based access control, passkey (WebAuthn) identity, audit logging, and de-identified AI processing — and signs a Business Associate Agreement with every agency customer before PHI is loaded. See /security for more detail.

Where is our data hosted?

Enmantle is hosted on Heroku (US region), with files stored in Amazon S3, also in the US. See /security for more detail.

Can we export the audit log?

Not yet. The audit log is read-only and viewed in-app by Super Admins today, covering sign-ins, record changes, and admin actions across your agency. Exporting it is on the roadmap. In the meantime, review it in place under Tenant Settings → Audit Log — see Using the audit log to trace documentation errors.

Do you have mobile apps?

Yes — Enmantle runs on the web and has native mobile apps. Download Enmantle on the App Store (iPhone and iPad) or Google Play (Android). Your staff can clock in, document, and clock out from their phones, and administrators can work from the web. Use whichever fits the moment.

Does the app work without a signal?

Clock-ins, clock-outs and incident reports are designed to be captured offline and replayed when the phone reconnects: each punch carries a device-side request ID so a replay never duplicates, and incident photos sync automatically once you're back on a connection. If a GPS fix isn't available when you clock in, Enmantle still lets you continue without location rather than blocking the shift. Get the apps for iPhone and Android.

Who do I contact about security or accessibility questions?

For security questions, see /security. For our accessibility statement, see /accessibility. General company facts are at /about, and every contact option is listed at /contact.

Where should I start?

If you're brand new, take the welcome tour to get oriented. When you're ready for the money side, From clock-ins to a clean eMBS invoice walks the billing flow end to end.