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IDD agency software for Ohio DODD providers.

Software for an Ohio IDD agency has to speak DODD: OhioISP goals, unusual and major unusual incidents under OAC 5123-17-02, eMBS claims, county-board rates and electronic visit verification through Sandata. This page explains what that means in practice, compares the vendors Ohio providers evaluate most, and links to the full comparison for each.

Last reviewed · Enmantle team

IDD agency software for Ohio DODD providers is software that runs the agency the way Ohio's rules are written: ISP goals in the OhioISP format, UI and MUI incidents with the deadlines OAC 5123-17-02 sets, claims in DODD's eMBS format at county-board rates, and EVV submitted to Sandata. Enmantle does all of it in one login; this page compares it with Brittco, Therap, Giv and SETWorks on the vendors' own documentation.

What "Ohio-specific" means in practice

Most IDD software is national. It tracks goals, logs incidents, schedules staff and bills Medicaid, and it does those things in a generic shape that each state's rules are then mapped onto by hand. In Ohio, the mapping is where the hours go, because the Ohio Department of Developmental Disabilities (DODD) has its own vocabulary and its own deadlines.

OhioISP goals. Every person served under an Ohio waiver has an individual service plan in the state's OhioISP format, and the county board's service and support administrator (SSA) reviews progress against its outcomes. Software that understands the plan reads the goals out of the ISP PDF, puts them in front of the direct support professional (DSP) at the moment of the shift note, and keeps the scores where an SSA or a compliance reviewer can find them.

UI and MUI incidents. Ohio Administrative Code 5123-17-02 defines unusual incidents (UIs) and major unusual incidents (MUIs), the categories an MUI falls into, and the clock: an MUI is reported immediately to the agency's designated person and the county board, the written incident report is filed by 3 p.m. on the next working day, the most serious categories carry a four-hour notification clock, and the provider keeps a UI log for review. Software built for Ohio classifies the incident at capture, calculates every deadline from the discovery date, and produces the report and the annual MUI analysis the rule expects.

eMBS billing and county-board rates. DODD providers bill through the electronic Medicaid Billing System (eMBS) in a flat-file format, using service codes and rates that depend on the service, the county board and the person's plan. Software that speaks eMBS keeps cost centers, rate tables and the service-code crosswalk together, generates the file, checks it before submission, and imports DODD's remittance to reconcile what was paid.

EVV through Sandata. Ohio Medicaid requires electronic visit verification for the home-based services most DODD providers deliver, under OAC 5160-1-40, and the state's aggregator is Sandata. A provider can use Sandata's own tools or an alternate EVV vendor certified by the Ohio Department of Medicaid (ODM); the certified list is published by ODM. Enmantle is a DODD-approved alternate EVV vendor and submits directly to Sandata, so the DSP's GPS-stamped clock-in is the EVV record and the billing row at once.

County boards. Ohio's 88 county boards of developmental disabilities authorize services, review plans and receive incident reports. Software that knows which county a home sits in, and which board's rates apply, saves an agency from keeping that in a spreadsheet next to the billing system.

The vendors Ohio providers evaluate

Four vendors come up in almost every Ohio IDD evaluation alongside Enmantle. Each has an Ohio story, and each is on ODM's certified alternate EVV vendor list as of June 12, 2026.

  • Brittco is an Ohio company whose product is named after OhioISP and used by county boards as well as providers. It is strong on documentation, incident logging for ICFs and DODD billing, and it delivers mobile through the browser rather than a native app. Enmantle vs Brittco.
  • Therap is the national incumbent, in the market since 2003 by its own account, with an Ohio solutions sheet covering ISP data, GER incident reporting for MUIs and UIRs, eMBS and NMT billing and a training management system, and a published starting price. Enmantle vs Therap.
  • Giv is a newer national IDD platform with published per-client pricing, built-in scheduling, incident logging and claims validation, an Ohio state page and a native mobile app. Enmantle vs Giv.
  • SETWorks serves IDD employment, day, residential and community providers nationally, with an Ohio page describing flat-file eBilling and a case study across most of Ohio's counties; mobile is browser-based with an offline EVV mode. Enmantle vs SETWorks.

Two more vendors are compared on their own pages because they come from home care rather than IDD: AxisCare, a multi-state home-care suite with a native caregiver app, and HHAeXchange, the payer-scale EVV and homecare platform.

Module by module

The matrix reads left to right: what Enmantle does, with a link to the Help Center article that documents it, then what each vendor's own public pages say. ● means documented as built-in, ◐ means partial or delivered through a partner or add-on, and "Not publicly documented" means we found no public source for that row. Every vendor cell carries a footnote to the page it came from, with the date we retrieved it. Pricing, contract terms, support and implementation are compared on each vendor's full page.

Module Enmantle Brittco Therap Giv SETWorks
ISP goals and documentation● ISP goals scored inside every shift note how it works● OhioISP goal tracking & documentation1● ISP Data/Individual Service Plan; Ohio ISP named2● ISP goal tracking & progress documentation built-in3● Built-in goal & outcome tracking (no 'ISP' term)4
Incident reporting (UI / MUI / Internal)● UI / MUI / Internal wizard with deadlines from the discovery date how it works● Incident reporting w/ UI Log review (ICF)5● GER covers MUI/UIR incident reporting (Ohio)6● Real-time incident logging & auto-generated reports7● Incident/event forms, state-specific (no UI/MUI term)8
Staff scheduling and coverage● Time grid, open-shift claiming, on-call splits how it works● Built-in staff/client scheduler9◐ Mobile builds staff schedules; no shift-swap10● Staff scheduling incl. impromptu shift coverage11● Scheduling w/ open-shift claiming, recurring appts12
Ohio EVV (Sandata)● DODD-approved alternate EVV vendor; submits directly to Sandata how it works● ODM-certified alternate EVV vendor13● ODM-certified alternate EVV vendor14● ODM-certified alternate EVV vendor15● ODM-certified alternate EVV vendor16
DODD billing (eMBS)● eMBS file generation, preflight, remittance import how it works● DODD/Medicaid billing, rates built-in17● Medicaid claims (837P/837I); attendance-to-bill18● Automated Medicaid/waiver claims billing & validation19● Medicaid/DODD billing incl. Ohio flat-file eBilling20
Payroll and expenses● Payroll calendar, pay stubs, expense accounts, mileage how it works◐ Payroll reports & HPC mileage tracking21◐ Mileage tracking in EVV app; no payroll module22◐ Payroll ($12/staff add-on); mileage forms built-in23◐ Mileage log + payroll timesheet/earning codes24
Mobile app for DSPs● Native iOS and Android app; GPS EVV; offline clock-ins and incidents how it works◐ Mobile-friendly browser access; no native app25● iOS/Android app; GPS EVV; offline mode for docs26● Native mobile app (iOS confirmed) with GPS EVV27◐ Browser-based mobile; offline EVV mode; no app28
Learning and certifications● Courses, in-person sign-off, certification expiry alerts how it works● DSP Essentials integrated LMS (built-in)29● Training Management System (TMS) for certs30◐ Stores certs/training logs; no LMS/courses found31◐ Tracks certs/training; LMS via partner (GoodLife U)32
County-board rates and service codes● Cost centers, rate tables, service crosswalk how it works● Ohio DODD/county-board billing integration33◐ Ohio eMBS/NMT billing shown; no rate tables34◐ DODD/waiver-specific setup; no county-board rates found35◐ Per-county authorization/export formats (OH case study)36

Comparison reflects Brittco, Therap, Giv and SETWorks's own public documentation (footnoted below, retrieved ) and Enmantle's own Help Center. ● documented as built-in · ◐ partial, or via a partner or add-on · "Not publicly documented" means we found no public source; it is not a claim that the capability is absent. Brittco is a trademark of its respective owner. Therap is a trademark of its respective owner. Giv is a trademark of its respective owner. SETWorks is a trademark of its respective owner. This page is an independent comparison, not affiliated with or endorsed by Brittco, Therap, Giv and SETWorks. Corrections: hello@enmantle.com.

Sources and notes for every cell (36)
  1. brittco.com/ohioisp-software — Brittco's OhioISP page (explicitly branded 'OhioISP,' Ohio's DODD individual service plan) says agencies can 'set, monitor, and evaluate progress towards individual outcomes & experiences' and that 'Regular OhioISP reviews are critical for assessing the plan's effectiveness,' with automatic checks against 'Ohio's regulatory requirements.' (retrieved 2026-09-20) ↩
  2. therapservices.net/resources/ohio/Solutions_We_Offer_Ohio_Organization — Therap's 'Solutions we offer Ohio Organizations' sheet maps 'Daily Notes / Goal & Outcome Tracking' to 'ISP Data' and 'ISP / Person Centered Planning Tools' to 'Individual Service Plan (including Personal Focus worksheet and ISP agenda) / CtLC' for Ohio organizations specifically. (retrieved 2026-09-20) ↩
  3. givhealthcare.com/client-hub — Client Hub states individual service plans are 'seamlessly imported and condensed into actionable plans for your direct support professionals to follow, track and report on,' with outcome-driven charting on 'goals, medications, incidents, and more.' (retrieved 2026-09-20) ↩
  4. set-works.com/explore-the-platform/the-client-record — The Client Record page states SETWorks lets staff 'track outcomes, goals and related information by individual per service,' link goals to authorizations, and 'show an individual's progress over time with goal reporting,' though it does not use the specific term 'ISP.' (retrieved 2026-09-20) ↩
  5. brittco.com/icf-incident-reporting — Brittco's ICF Incident Reporting page states staff can 'pick up his or her smart phone or tablet, quickly write up the basics of the incident, and automatically alert a manager,' and that 'quarterly and annual UI Log review reports can be completed in a fraction of the time.' (retrieved 2026-09-20) ↩
  6. therapservices.net/resources/ohio/Solutions_We_Offer_Ohio_Organization — The same Ohio resource sheet maps 'MUIs/UIRs/Incident Reports' directly to Therap's 'General Event Reports' (GER) module. (retrieved 2026-09-20) ↩
  7. givhealthcare.com/reporting-hub — Reporting Hub states 'staff can log details in real time, while the system generates reports automatically,' organized by type/client/staff with supervisor verification alerts and exportable audit reports; the page never uses the specific terms 'UI' or 'MUI.' (retrieved 2026-09-20) ↩
  8. set-works.com/explore-the-platform/the-client-record — The Client Record page states users can 'create generic and state-specific incident/event forms, then export, print, or email them,' and lists incident, accident and seizure reporting under health records, without using the terms 'UI' or 'MUI.' (retrieved 2026-09-20) ↩
  9. brittco.com/provider — Brittco's I/DD provider page describes 'The Scheduler feature of our Brittco software' as 'your one-stop tool for keeping track of your staff and clients'; shift-swapping specifically is not documented on the pages checked. (retrieved 2026-09-20) ↩
  10. therapservices.net/whitepaper/Mobile-App-White-Paper-200522.pdf — Therap's mobile app whitepaper states under 'Mobile Scheduling/EVV: Clock-in and out' that 'Providers have the ability to build employee schedules for individuals and programs' and staff 'can also self-check-in if a shift is not currently on their schedule,' but no shift-swap/trade feature is described. (retrieved 2026-09-20) ↩
  11. givhealthcare.com/scheduling-hub — Scheduling Hub describes 'one-to-one and one-to-many shift structures' with recurring shifts and staffing-ratio visualization, plus admin-approved 'impromptu'/unscheduled shift pickup; the page does not use the specific term 'shift swap.' (retrieved 2026-09-20) ↩
  12. set-works.com/communities-we-serve/community-services — The Community Services page lists scheduling capabilities including 'assign staff to individuals or groups,' 'identify and claim open shifts,' 'create recurring appointments,' 'share calendars,' and 'print schedules.' (retrieved 2026-09-20) ↩
  13. dam.assets.ohio.gov/image/upload/medicaid.ohio.gov/Providers/EVV/AltSy — Brittco appears on the Ohio Department of Medicaid's certified alternate EVV vendor list, updated June 12, 2026. (retrieved 2026-09-20) ↩
  14. dam.assets.ohio.gov/image/upload/medicaid.ohio.gov/Providers/EVV/AltSy — Therap appears on the Ohio Department of Medicaid's certified alternate EVV vendor list (as "Therap Services"), updated June 12, 2026; Therap's own page at https://www.therapservices.net/products/electronic-visit-verification/ also describes GPS-verified check-in ('Verify service delivery automatically at the exact location and time using integrated point-of-care tracking') and offline capture ('Record EVV check-ins, check-outs, and documentation even in remote areas and easily upload your completed data when you log back in online'). (retrieved 2026-09-20) ↩
  15. dam.assets.ohio.gov/image/upload/medicaid.ohio.gov/Providers/EVV/AltSy — Giv (listed as "Giv.Plus") appears on the Ohio Department of Medicaid's certified alternate EVV vendor list, updated June 12, 2026; Giv's own page at https://givhealthcare.com/mobile also describes GPS-verified check-in, stating staff 'clock in and out with GPS' and that the system 'seamlessly track[s] the start and end location' (no offline/no-signal capture is documented there). (retrieved 2026-09-20) ↩
  16. dam.assets.ohio.gov/image/upload/medicaid.ohio.gov/Providers/EVV/AltSy — SETWorks (listed as "SetWorks") appears on the Ohio Department of Medicaid's certified alternate EVV vendor list, updated June 12, 2026; SETWorks's own page describes its mobile check-in as 'browser-based but purpose-built for mobile devices' with 'an offline mode [that] keeps EVV running when signal drops,' and its EVV feature page adds that EVV is 'built directly into your staff's daily documentation workflow — no duplicate entry, no separate app.' (retrieved 2026-09-20) ↩
  17. brittco.com/provider — Brittco's provider page states 'All DODD billing codes and rates are integrated into the system,' and its County Boards page separately describes 'Medicaid & Title XX billing record creation and flat file generation for DODD uploads.' (retrieved 2026-09-20) ↩
  18. therapservices.net/products/billing-software — Therap's Billing Solutions page states it will 'Send claims directly to Medicaid, managed care organizations, and third-party payers,' supports 837 Professional (837P) and 837 Institutional (837I) claim formats, and converts attendance/EVV documentation into billable units. (retrieved 2026-09-20) ↩
  19. givhealthcare.com/revenue-hub — Revenue Hub states 'when staff track services rendered, our system automatically knows what claims to generate,' with admin review before a billing summary is produced; Giv's Ohio page separately confirms billing support for the IO, Level One, and SELF waivers. (retrieved 2026-09-20) ↩
  20. set-works.com/setworks-in-ohio — SETWorks's Ohio page states it provides 'support for documentation and billing needs for OOD, DODD and other Ohio funders' and offers 'DODD ebilling via flat-file upload,' while its general Billing page separately describes HIPAA EDI 837/835 claims and integration with funder eBilling systems. (retrieved 2026-09-20) ↩
  21. brittco.com/residential-services-software — Brittco's Residential Services page lists 'payroll' and 'transportation mileage' among its reports and cites 'accurate HPC mileage documentation for each trip,' but this reads as payroll reporting/mileage tracking rather than full payroll processing (no direct deposit or tax filing mentioned anywhere on the site). (retrieved 2026-09-20) ↩
  22. therapservices.net/whitepaper/Mobile-App-White-Paper-200522.pdf — The same mobile app whitepaper states that within the Scheduling/EVV clock-in/out feature, 'Mileage tracking features are also available,' though no dedicated staff payroll-processing module is documented anywhere on Therap's site. (retrieved 2026-09-20) ↩
  23. givhealthcare.com/pricing — Pricing page lists Payroll as a paid add-on at '$12 per staff member' (bundled only in the Empower Suite, not the base Essential Suite); Revenue Hub separately describes built-in transportation/mileage reimbursement forms and on-demand 'InstaPay.' (retrieved 2026-09-20) ↩
  24. support.set-works.com/portal/en/kb/articles/mileage-billable-group-act — SETWorks's support knowledge base describes mileage documented directly within a Billable Individual/Group Activity Record with odometer start/end and commute fields, and its Residential Programs page separately states the activity record 'serves as the staff time sheet, making payroll simple' with 'payroll earning codes' and shift-differential rates. (retrieved 2026-09-20) ↩
  25. brittco.com/daily-documentation — Brittco states its 'software solution is mobile-friendly, enabling you to record and access critical information from anywhere at any time' via phone/tablet/laptop browser (echoed on /provider and /residential-services-software for clock-in); a direct check of the Apple App Store and Google Play found no native 'Brittco' app (the only similarly named listing, 'Britco Online Training,' belongs to an unrelated publisher), and no voice-to-text or offline capture is documented on any Brittco page checked. (retrieved 2026-09-20) ↩
  26. therapservices.net/products/mobile-app — Therap's Mobile Applications page states the app is 'available for download on both the Apple App Store (for iOS devices) and the Google Play Store (for Android devices)' and that 'Therap offers an Offline Mode for specific modules, allowing staff to enter documentation without a signal'; confirmed live on the Apple App Store (3.3★/456 ratings), which does not itself mention voice-to-text. (retrieved 2026-09-20) ↩
  27. givhealthcare.com/mobile — Giv's mobile page states EVV is 'automatically managed by our system' with GPS tracking of the 'start and end location'; Giv's own App Store listing (publisher 'Giv.care, Inc.') confirms a live iOS app (iOS 14.0+) with EVV, GPS clock-in, daily notes, and medication reminders — neither page documents offline mode or voice-to-text. (retrieved 2026-09-20) ↩
  28. set-works.com/setworks-explained-straight-answers-on-mobile-implementa — This page states 'SETWorks is mobile-first, offering a mobile experience that's browser-based but purpose-built for mobile devices' with 'an offline mode [that] keeps EVV running when signal drops'; no SETWorks app was listed on Apple's 'Setworks, LLC' App Store developer page, and no SETWorks app was found on Google Play. (retrieved 2026-09-20) ↩
  29. brittco.com/dsp-training — Brittco's DSP Training page states 'Brittco's DSP Essentials Training Module is an integrated learning management system that manages and delivers training content to all of your staff,' with completion certificates tracked in-platform; no third-party LMS partner is named. (retrieved 2026-09-20) ↩
  30. therapservices.net/resources/ohio/Solutions_We_Offer_Ohio_Organization — The same Ohio resource sheet maps 'Staff Training Records' to Therap's 'Training Management System' module; a separate Staff Training Options flyer on Therap's site also describes Navigator, Therap Course Cloud (SCORM export to an agency's own LMS), self-paced courses, and module simulators. (retrieved 2026-09-20) ↩
  31. givhealthcare.com/staff-hub — Staff Hub states agencies can 'securely store documents related to hiring and employment requirements like background checks, CPR certifications and identification documents' — document storage rather than a course-based LMS or certification-expiry engine. (retrieved 2026-09-20) ↩
  32. set-works.com/explore-the-platform/powerful-integrations — SETWorks's Integrations page lists 'LMS' among its integration categories and names 'GoodLife U' as one of its specialty integration partners, while its platform overview separately states SETWorks tracks employee 'training, certifications, and onboarding.' (retrieved 2026-09-20) ↩
  33. brittco.com/county-boards — Brittco's Ohio County Boards page describes 'Medicaid & Title XX billing record creation and flat file generation for DODD uploads,' 'real-time synchronization with DODD systems,' and states the platform is used by '80+ Ohio County Boards.' (retrieved 2026-09-20) ↩
  34. therapservices.net/resources/ohio/Solutions_We_Offer_Ohio_Organization — Therap's 'Solutions we offer Ohio Organizations' sheet lists 'Billing' as 'eMBS file upload' and 'NMT' as handled via 'ISP Data' for Ohio organizations, but does not name county-board rate tables specifically. (retrieved 2026-09-20) ↩
  35. givhealthcare.com/state/ohio — Ohio page states Giv provides 'ongoing updates to align with Ohio DODD, Medicaid, and federal standards' and names support for the Individual Options (IO), Level One, and Self-Empowered Life Funding (SELF) waivers, but the page never mentions county boards or named cost centers like HPC/ADS/NMT. (retrieved 2026-09-20) ↩
  36. set-works.com/capabilities-case-study — In this case study a customer serving 66 of Ohio's 88 counties says SETWorks let them 'import information however it was to us and then export the results in the right format for each county,' noting 'each of the 88 counties in Ohio has its own funding sources and requirements'; no explicit 'rate table' feature is named. (retrieved 2026-09-20) ↩

Read the matrix for shape rather than score. Every vendor here can track goals and log incidents; the questions that decide an Ohio evaluation are narrower. Does the goal come from the OhioISP and get scored in the shift note? Does the incident get classified as UI or MUI with the deadline calculated for you? Does the claim leave as an eMBS file at the county board's rate, and does the remittance come back to reconcile it? Does the EVV record come from the same clock-in that feeds billing? And can a DSP do all of it from a phone that may not have signal?

Who this is for

Enmantle is built for Ohio provider agencies that deliver homemaker/personal care (HPC), adult day support (ADS), non-medical transportation (NMT) and related waiver services, with a few dozen to several hundred staff across homes, day programs and community settings. The administrator and schedulers work from the web app; DSPs work from the native iPhone and Android app; billing and payroll close from the same records the DSPs created.

It is not built for county boards, for ICF facilities whose main need is a licensed-facility incident log, or for multi-state home-care businesses whose Ohio IDD work is a small share of the whole. Those agencies are better served by the vendors above, and the comparison pages say so.

How an evaluation usually goes

  1. Start with your county boards and services. List the boards you bill, the services you deliver and the rates you use. Ask each vendor to show the eMBS file for one real week, at those rates, and the remittance import for the week before.
  2. Bring one ISP. Ask the vendor to load a real OhioISP PDF and show the goals in the DSP's note. Then score a goal from a phone.
  3. File one incident. Walk through a UI and an MUI. Check who calculates the deadline, who sends the report to the board, and where the annual MUI analysis comes from.
  4. Clock in with GPS. Watch the EVV record appear, then watch it become a billing row. Ask what happens when the phone has no signal and when GPS is unavailable.
  5. Ask for the export. Ask how you get your data out, what it costs and how long it takes. The answer tells you how the vendor thinks about lock-in.

Enmantle will do all five in a 30-minute demo, mapped to your agency, and every step is documented in the Help Center so you can check the claims before you book.

§ — questions providers ask

Frequently asked questions.

What is IDD agency software for Ohio DODD providers?
IDD agency software for Ohio DODD providers runs an agency the way Ohio's rules are written: OhioISP goals, UI and MUI incidents under OAC 5123-17-02, eMBS claims at county-board rates and EVV through Sandata. Enmantle does all of it in one login. National platforms map Ohio's rules onto a generic shape by hand.
Which IDD software vendors are approved for Ohio EVV?
Enmantle is a DODD-approved alternate EVV vendor and submits directly to Sandata. The Ohio Department of Medicaid publishes the list of certified alternate EVV vendors; the June 12, 2026 list includes Brittco, Therap, Giv, SETWorks, AxisCare and HHAeXchange among others. A provider can also use Sandata's own tools instead of an alternate vendor.

Ohio EVV with Enmantle

What is the best Brittco alternative for Ohio IDD providers?
Enmantle is the Brittco alternative for providers who want scheduling, EVV, billing, payroll and learning in one login alongside ISP and incident documentation. It ships a native app for DSPs where Brittco's mobile access is browser-based. Brittco remains strong for county-board ISP documentation and ICF incident logging.

Enmantle vs Brittco

How is Enmantle different from Therap?
Enmantle is an Ohio-first platform designed from inside a working agency, with scheduling, payroll, eMBS billing and EVV to Sandata native to the same record a DSP creates on a phone. Therap is the national incumbent with an Ohio solutions sheet and a published starting price. Its scheduling is built from the mobile app, with no shift-swap workflow documented.

Enmantle vs Therap

How does Enmantle pricing work compared with the others?
Enmantle prices one tier per agency that scales with clients, staff and locations, with every module and migration included; the number is quoted in the demo, with no export fees and no lock-in. Therap and Giv publish starting prices on their sites; Brittco does not publish a pricing model, and SETWorks describes tiers by individuals served.

How Enmantle pricing works

Does Enmantle work for home-care agencies that are not IDD providers?
Enmantle is built for Ohio agencies that deliver IDD waiver services and home care together, and its billing, incident and ISP modules assume DODD's rules. A home-care-only agency, especially across several states, is usually better served by a home-care suite. The AxisCare and HHAeXchange pages explain where each fits.

Enmantle vs AxisCare

§ — sources

Sources and how this page is kept current.

Reviewed . Every regulatory statement links to its primary source; corrections to hello@enmantle.com.

  1. OAC 5123-17-02 — addressing major unusual incidents and unusual incidents
  2. OAC 5160-1-40 — electronic visit verification
  3. Ohio Department of Medicaid — electronic visit verification
  4. Ohio Department of Medicaid — certified alternate EVV vendor list (June 12, 2026)
  5. Ohio DODD — provider billing (eMBS)
§ — see it in the product

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