§ 07 — frequently asked
Questions providers actually ask.
What is Enmantle?
Enmantle is an all-in-one software platform for agencies that serve people with intellectual and developmental disabilities (IDD) and home-care clients. It unifies scheduling, electronic visit verification, ISP goal tracking, incident reporting, billing, payroll, and staff learning in a single system.
Who is Enmantle built for?
Mid-market IDD and home-care providers with 25 to 250 staff, 5 to 40 clients, and 3 to 25 locations. Typical buyers are owner-operators, executive directors, and compliance directors at agencies serving waiver-funded clients.
How is Enmantle different from Brittco, AxisCare, or HHAeXchange?
Legacy platforms were built 10 to 20 years ago by software vendors, on aging technology stacks with form-heavy, slow interfaces. Enmantle is made from the field up — designed from inside the work by operators, directors, and DSPs who have lived it — so the software matches how caregivers actually work: voice-first documentation, offline-tolerant mobile, and a unified system instead of a dozen bolted-on tools.
Does Enmantle support Ohio DODD EVV and Sandata?
Yes. Enmantle is built to submit directly to Ohio Department of Developmental Disabilities (DODD) EVV aggregators including Sandata, with GPS-stamped clock-ins, service-code mapping, and automated error handling. Expansion to additional waiver states is on the roadmap.
Which waiver states will Enmantle support next?
After Ohio, Enmantle is prioritizing expansion into Pennsylvania, Indiana, Kentucky, Michigan, Tennessee, North Carolina, Georgia, and Texas. States are prioritized by waiver volume, EVV aggregator compatibility, and pilot-cohort interest.
How does Enmantle's pricing work?
Enmantle uses tier-based pricing that scales with your agency's size — number of clients, staff, and locations. Specific tiers and pilot-cohort pricing are shared during the design-partner conversation, not posted on a landing page. Pilot agencies receive design-partner pricing and migration support at no additional cost.
Does Enmantle work offline in the field?
Yes. The mobile app is offline-tolerant by default. DSPs can clock in, capture voice-first ISP notes, log medications, and file incident reports without signal. Data syncs automatically when the device reconnects, with conflict resolution handled on the server side.
Can we migrate our data from Brittco, AxisCare, or HHAeXchange?
Yes. Enmantle includes guided migration from the legacy systems most common in this category — staff rosters, client profiles, active ISP goals, certifications, and open billing cycles. Pilot agencies receive migration support directly from the Enmantle team at no additional cost.
Is Enmantle HIPAA compliant?
Yes. Enmantle is built on a HIPAA-aligned architecture with encryption in transit and at rest, role-based access control, WebAuthn identity, and full audit logs. Business Associate Agreements are available for pilot agencies.
How long does onboarding take?
Pilot onboarding is designed to take two to four weeks end-to-end, covering data migration, staff onboarding, EVV configuration, and a parallel-run period before you fully cut over from your prior system.
Who owns our data in Enmantle?
You do. Agency data remains the agency's property. Full CSV and audit-log exports are available on demand, with no export fees and no lock-in on termination.
When can I start using Enmantle?
The pilot cohort opens in Summer 2026, starting with Ohio IDD and home-care providers. Join the waitlist on enmantle.com to be notified when pilot seats open in your state.