EnmantleEnmantleEnmantle ("the App") is a workforce application for home- and community-based care teams. It is provided to caregivers and staff ("you") through your employer or the care agency you work with ("your Organization"). This policy explains what information the App collects, why, and how it is handled.
| Category | What & When | Why |
|---|---|---|
| Account information | Name, work email or username, organization membership, provided when your Organization creates your account. | Sign-in, connecting you to your Organization's schedules and clients. |
| Location (precise) | Captured only at the moment you clock in and clock out of a visit. The App does not track your location in the background. | Electronic Visit Verification (EVV), as required of home-care providers under the 21st Century Cures Act and state Medicaid programs. |
| Photos | Photos you choose to take or attach to incident reports. | Incident documentation requested by your Organization. |
| Microphone / voice | Audio captured only while you actively use voice dictation for notes or incident reports. Audio is converted to text; recordings are not retained after transcription. | Hands-free documentation. |
| Care documentation | Visit notes, incident reports, transportation logs, and time records you create. These may include information about the clients you serve, including health-related information. | Core function of the App; this data belongs to and is processed on behalf of your Organization. |
| Device & technical data | Device type, OS version, app version, push notification token, diagnostic logs. | App functionality, notifications, troubleshooting. |
If you enable fingerprint or face unlock, biometric matching happens entirely on your device using your phone's secure hardware. Biometric data never leaves your device and is never transmitted to or stored by Enmantle.
Your information is used solely to operate the App and to provide records to your Organization. Visit times, EVV location stamps, notes, and incident reports are visible to authorized staff of your Organization and may be submitted by your Organization to payers or state EVV systems where required by law.
We do not sell your personal information, and we do not use it for advertising. We share data only with: (a) your Organization; (b) service providers that host and process data on our behalf (such as cloud hosting and speech-to-text processing), bound by confidentiality obligations; and (c) authorities where required by law.
Client health information documented in the App is processed on behalf of your Organization and handled in accordance with applicable health-privacy law, including HIPAA where it applies, and the agreements between Enmantle, LLC and your Organization.
Data is encrypted in transit (TLS) and at rest. Sign-in credentials are stored on-device in your phone's secure storage. Access to production systems is restricted and logged.
Time, EVV, and care records are retained according to your Organization's legal and regulatory obligations (EVV and care records are typically subject to multi-year retention requirements). To request deletion of your account or data, contact your Organization's administrator or email us at the address below; we will honor requests to the extent the law and your Organization's retention obligations allow.
Camera, microphone, location, and notification permissions can be changed at any time in your device settings. Location permission is required to clock in and out, as EVV verification cannot function without it.
The App is a workplace tool and is not intended for or directed at anyone under 18.
We will post any changes to this policy here and update the effective date above. Material changes will be announced in the App.
Enmantle, LLC — Toledo, Ohio, USA
Email: daniel@enmantle.com