Submitting an invoice is only half of billing. The cycle closes when the money comes back and every claim is accounted for. That happens on the Reconcile step, where Enmantle lines up what DODD paid against what you billed and surfaces anything that didn't match. This guide covers importing a remittance file and working the exceptions.

What the Reconcile step shows

Open the Reconcile step ("Lock, edit, payments"). The Reconciliation view is "Billed vs. paid by service date," with four tiles across the top:

Billed — the total you billed for the period.
Paid — what came back, with a hint like {n}% of billed.
Variance — the gap between the two; it reads under-paid when payments fall short.
Open cases — rows still needing attention (denied · short · pended · mismatch).

Below the tiles, each row shows Client, Code, Service date, Units, Billed, Paid, Variance, and Status.

Import the remittance

When DODD reports back, bring the file in.

On the Reconcile step, click Import remittance.
On the Import DODD reports page, drop your file or click to browse. Enmantle accepts DODD response files as plain text — an INVCFLAT or ERROR_DETAIL .txt. The type is detected automatically.
Click Upload & process. Enmantle reads the file, then matches each claim line to your submitted rows.
Check Recent imports to confirm it processed. If it fails, the banner explains why — fix the file and Try again.

Read the payment status

Each reconciled row lands in a payment status you can filter by:

Paid — matched and paid in full.
Short — a partial payment (Short / partial in the filter).
Denied — rejected, often shown with the DODD reason code, e.g. Denied · 9.
Pending — acknowledged but not yet paid.
Mismatch — the payment doesn't line up with the billed row.
Zeroed, Bad debt, Recouped — closed-out outcomes you set as you work a case.

Use the status dropdown (All statuses, Denied (re-bill), Mismatch, Pending, Short / partial, and more) to work one bucket at a time.

Resolve the open cases

The Open cases tile is your worklist: denials, short pays, pended claims, and mismatches. Work it down to zero.

Filter to a status — start with Denied (re-bill).
Read the DODD reason on the badge to see why it bounced. Many denials trace back to a fixable source problem — a missing note, an unverified EVV visit, or units beyond the authorization.
Fix the underlying record, then re-bill on the next invoice. For unit and authorization denials, see Authorizations and units.
For payments that simply don't line up, resolve the Mismatch and record the correct outcome.

A denial isn't a dead end — it's a claim that needs a correction and a resubmission. Reconcile is where you catch the money you're owed instead of leaving it on the table.

Next steps

See the whole billing path: From clock-ins to a clean eMBS invoice.
Keep shifts billable in the first place: Authorizations and units.