# Importing remittance and reconciling payments

> When DODD reports back, import the remittance on the Reconcile step to match payments to what you billed and clear denials, short pays, and mismatches.

Canonical: https://enmantle.com/help/import-remittance-and-reconcile · Section: Billing · Updated: 2026-09-20

Submitting an invoice is only half of billing. The cycle closes when the money comes back and every claim is accounted for. That happens on the `Reconcile` step, where Enmantle lines up what DODD paid against what you billed and surfaces anything that didn't match. This guide covers importing a remittance file and working the exceptions.

## What the Reconcile step shows

Open the `Reconcile` step ("Lock, edit, payments"). The `Reconciliation` view is "Billed vs. paid by service date," with four tiles across the top:

- `Billed` — the total you billed for the period.
- `Paid` — what came back, with a hint like `{n}% of billed`.
- `Variance` — the gap between the two; it reads `under-paid` when payments fall short.
- `Open cases` — rows still needing attention (`denied · short · pended · mismatch`).

Below the tiles, each row shows `Client`, `Code`, `Service date`, `Units`, `Billed`, `Paid`, `Variance`, and `Status`.

## Import the remittance

When DODD reports back, bring the file in.

1. On the `Reconcile` step, click `Import remittance`.
2. On the `Import DODD reports` page, drop your file or click to browse. Enmantle accepts DODD response files as plain text — an `INVCFLAT` or `ERROR_DETAIL` `.txt`. The type is detected automatically.
3. Click `Upload & process`. Enmantle reads the file, then matches each claim line to your submitted rows.
4. Check `Recent imports` to confirm it processed. If it fails, the banner explains why — fix the file and `Try again`.

## Read the payment status

Each reconciled row lands in a payment status you can filter by:

- `Paid` — matched and paid in full.
- `Short` — a partial payment (`Short / partial` in the filter).
- `Denied` — rejected, often shown with the DODD reason code, e.g. `Denied · 9`.
- `Pending` — acknowledged but not yet paid.
- `Mismatch` — the payment doesn't line up with the billed row.
- `Zeroed`, `Bad debt`, `Recouped` — closed-out outcomes you set as you work a case.

Use the status dropdown (`All statuses`, `Denied (re-bill)`, `Mismatch`, `Pending`, `Short / partial`, and more) to work one bucket at a time.

## Resolve the open cases

The `Open cases` tile is your worklist: denials, short pays, pended claims, and mismatches. Work it down to zero.

1. Filter to a status — start with `Denied (re-bill)`.
2. Read the DODD reason on the badge to see why it bounced. Many denials trace back to a fixable source problem — a missing note, an unverified EVV visit, or units beyond the authorization.
3. Fix the underlying record, then re-bill on the next invoice. For unit and authorization denials, see [Authorizations and units](/help/billing-authorizations-and-units).
4. For payments that simply don't line up, resolve the `Mismatch` and record the correct outcome.

> A denial isn't a dead end — it's a claim that needs a correction and a resubmission. Reconcile is where you catch the money you're owed instead of leaving it on the table.

## Next steps

- See the whole billing path: [From clock-ins to a clean eMBS invoice](/help/clock-ins-to-embs-invoice).
- Keep shifts billable in the first place: [Authorizations and units](/help/billing-authorizations-and-units).