# Creating locations and On-Site On-Call (OSOC)

> Add a location with the county incident reporting needs, build its team, and turn on OSOC so overnight shifts split for DoDD billing.

Canonical: https://enmantle.com/help/create-locations-and-osoc · Section: Admin & Setup · Updated: 2026-08-07

A location is a home or site your agency runs. Clients and shifts are tied to a location, so setting these up correctly is one of the first things to do. This guide covers creating a location, its team, and turning on On-Site On-Call (OSOC) for overnight coverage.

## Create a location

Go to `Locations` (Super Admin or Admin) and click `New Location`. Fill in the fields:

1. Enter a `Location Name`.
2. Set a `Location Code` — it must be unique, and Enmantle uppercases it for you.
3. Add the address: `Address Line 1`, `Address Line 2`, `City`, `State`, and `ZIP`.
4. Enter the `County` — this one matters. It's *required for incident reporting*, so don't skip it.
5. Add any `Notes`.
6. Save.

## Read the locations table

Back on the `Locations` page, each row shows the Name, Code, City/State, Status, number of Managers, and number of Clients — so you can see your whole footprint at a glance.

When a site closes or pauses, you don't delete it. Click `Deactivate` to take it out of active use, and `Activate` to bring it back. Deactivating keeps the history intact.

## Build the location's team

Each location has its own team, separate from everyone's global role. On the location, team members are assigned one of these roles:

- `Manager`
- `DSP`
- `RN`
- `Other`

This is how you say who works *at this site*. It's independent of the account-wide role you set when you [added the staff member](/help/add-staff-and-roles) — someone can be a Manager here and simply a team member elsewhere.

## Turn on On-Site On-Call (OSOC)

If a site has overnight on-call coverage, OSOC splits those hours automatically so billing stays correct. Open the location's edit page and find the `On-Site On-Call (OSOC)` card.

1. Turn on the toggle: `Enable On-Site On-Call splitting for this location`.
2. Set the `On-Call Start Time` and `On-Call End Time`. The defaults are `22:00` to `06:00`.
3. Save.

As the card explains: "When enabled, staff shifts crossing these boundaries will be automatically split into Regular and On-Call segments for DoDD billing compliance." So a DSP who works into the on-call window doesn't clock in and out again — Enmantle splits the segments for you.

> DSPs don't do anything different for on-call. They clock in and out once; the shift switches type at the boundary on its own. Show them how it looks in [On-site on-call shifts](/help/on-call-shifts).

## Next steps

- Assign staff to the site's team from [Adding a staff member and choosing a role](/help/add-staff-and-roles).
- Learn how OSOC shifts appear to your DSPs in [On-site on-call shifts](/help/on-call-shifts).